Yes this is possible, unless your order has already shipped. Please email firstname.lastname@example.org with your order number to adjust or cancel your order and we will try our best to accommodate. You can also call us at 1-877-493-3770 during business hours.
For the Greater Toronto Area, it will normally take 1 – 2 business days.
For Quebec, it will normally take 2 – 3 business days.
For the rest of Canada, it will normally take between 4 – 5 business days.
For Rural areas, it can take between 5 – 10 business days.
Give us a chance to process the order, and we will contact you if there is an issue. Once the order has been processed, we will email you over the tracking info. Please make sure to also check your junk mail!
We mostly use Canada Post or UPS. There are times when we might use a local courier for oversized items.
Yes, we have a Retail Store located in Pickering, Ontario.
The tracking info will become activated once the package is picked up by the shipping courier, usually the next business day.
All our products come with Manufacture Warranty, but since we are a multi-brand store, every brand has its own policy. If you send us an email with the proof and date of purchase, along with pictures and a description of the defect, we will forward it to the manufacturer for a response
Expedited Shipping will get you the best chance of receiving your item the fastest, but how much faster depends on where it’s shipping to. Within Southern Ontario, 1 day earlier. For rest of Canada, it will range between 2 - 5 days earlier.
To qualify for Free Shipping, your order must be above $99 Canadian before taxes. Make sure to select Free Shipping if your order qualifies.